|
Volunteer Intake/Reception Worker
Volunteering at Times Change is a rewarding opportunity for someone interested
in helping women to feel comfortable in the process of moving toward
self-sufficiency. It is also an excellent learning opportunity for those
considering study in a career/work counsellor program, or community service
worker program, or interested in the non-profit sector.
Skills and Qualifications:
-
Experience answering telephone calls in a friendly and professional manner
- An understanding of the services offered at Times Change
(all volunteer applicants must attend the Getting Started orientation session)
- An ability to remain calm when callers are anxious
or persistent
- An ability to prioritize and handle multiple tasks
- English proficiency is a must
- A background in counselling and/or assessment is an
asset
- A commitment to one (four hour) phone shift per week on a
regular basis for a minimum of three months
Nature of Work:
-
Greeting clients in a warm and welcoming manner
- Answering multiple telephone lines, forwarding
calls, taking messages
- Providing detailed information about Times Change
services over the phone and in person
- Helping clients assess which services best suit
their needs
- Registering clients into workshops
- Scheduling computer time and individual
appointments
- Referring clients to a staff person when appropriate
- Referring clients to external resources when
appropriate
- Recording data
Interested in applying?
Please forward a cover
letter outlining why you are interested in volunteering as an
Intake/Reception Worker at Times Change, along with a resume detailing your
relevant experience to:
Katie, Intake/Outreach Coordinator
(416) 927-1900, ext. 222 - telephone
(416) 927-7212 - fax
365 Bloor Street East, Suite 1003
Toronto, Ontario M4W 3L4
»Click here for other volunteer opportunities at Times Change
Times Change Women's Employment Service
365 Bloor St. East, Suite 1003, Toronto, ON M4W 3L4
Telephone:(416) 927-1900, ext. 0
Service Hours:
Monday - Thursday 9:00 a.m. to 5:00 p.m.
Friday 9:00 a.m. to 2:30 p.m.
We are a perfume free environment.
|
